Terms and Conditions
Contents:
DELIVERY PROCEDURE
DELIVERY DAYS AND TIME;
Delivery Days;
We shall deliver ordered items from Monday to Sunday, at the times stated below
Delivery Time;
Monday’s to Saturday’s delivery starts by 8am and ends by 8pm.
Sunday’s delivery starts by 12pm and ends by 5pm.
Public Holidays delivery starts by 9am and ends by 5pm.
IMPORTANT NOTICE
- Customers should ensure there is a competent receiver at the point of delivery to inspect and confirm quality and quantity of items supplied.
- Customers are advised to inspect all ordered items supplied before discharging the delivery personnel and the delivery slip duly signed.
- Unsatisfactory perishable items should be returned immediately at the point of delivery for either replacement or refund.
- Items ordered in error, paid for and delivered in good condition cannot be returned. Please go through your invoice before payment and notify us before delivery to avoid this mistake.
- Unsatisfactory non-perishable items should be reported not later than 2 days after delivery for either replacement or money refund and items return in full.
- The delivery personnel is scheduled to be at all delivery points for a maximum time of 15mins in order to meet up with other deliveries of the day. Please have this in mind and discharge them as soon as possible.
- For customers that reside in areas/ estates where gate fees are paid at the main gate, the customer who ordered the items shall bear the gate fare and pay back to the delivery personnel while collecting such items.
Piracy
B2 FROZEN FOODS is a registered company in Nigeria Operating in Nigeria and the US. No part of this website will be reproduced or distributed in any form or by any means without a permission of the owner. All its contents are solely reserved for the company.
Terms of Use
Please read this carefully. By using or submitting an order (and any subsequent orders) on this web site you are agreeing to the terms that appear below.
To register with and shop with B2 Frozen Foods, you must be eighteen years of age or over.
These Terms and Conditions would be updated from time to time and the date made known to customers, then apply our sales to consumers.
1. Purchase Contract
1.1. This website is operated by B2 Frozen Foods. By using the B2 Frozen Foods website you are bound by these terms and conditions. All uses and orders made on this web site are governed by these Terms and Conditions at any time although the Terms and Conditions governing any given use or purchase will be those in effect at the date of your order or specific use. If you use or order items after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each use or order to ensure that you understand the precise terms and conditions applicable to your site visit or purchase.
1.2 Any orders placed through the B2 Frozen Foods website may be amended or cancelled by the customer at no charge, provided that this is done before the confirmation and submitting the order by phone. Any orders that have not been cancelled by this cut-off time are binding and will be delivered by b2frozenfoods.com. You must be 18 years old to place an order on this website.
2. Methods Of Payment
Payment may be made by direct bank transfer. You can also pay for your order by cash or cheque.
3. Defective Goods
We guarantee the quality of our goods. You must inspect the goods and notify us promptly by email or by phoning our call center. We will promptly and fully refund the price of any goods that do not meet with your reasonable satisfaction or arrange for the delivery of replacement goods, provided that you notify us 2 days after delivery of the goods if non-perishable. Perishable goods in bad condition must be certified at point of delivery. We will arrange with you for the goods to be returned to us. Goods ordered in error and delivered in good condition cannot be returned.
4. Amendment Of Orders And Cancellation Rights
4.1. The confirmation phone call you receive from us confirming your order will set out the last time that you may amend your order prior to delivery.
4.2. In respect of non-perishable items, you have the right to cancel the contract at any time before delivery of the goods by notifying us by telephone or email. In the case of perishable items, you do not have the right to cancel the contract. Should you wish to cancel your order after the cut off period but prior to the time of delivery, we shall be entitled to charge you in full for an amount equal to the price of the perishable items contained in your order.
4.3. We will arrange with you for cancelled of non-perishable goods to be returned to us, and we will credit your payment card with the price of such goods within a reasonable period from the day on which cancellation was given (provided payment has already been debited to your payment card).
5. Privacy
5.1. To help us ensure the best possible service some telephone calls will be recorded and emails stored.
5.2. We respect your privacy. The personal information that you give us is held with care and security. We do not sell, rent or transfer this information to third parties for their marketing purposes unless you agree otherwise.
6. Customer Complaints
Any Customer complaints should be addressed to the B2 Frozen Foods Customer Service Helpline – you will find an email link or address and telephone numbers listed on our website on the Contact Us page.
7. Refund
Refunds must be made strictly back into the account name and number from which the payment was made or emanated from.